The Mountain Studio Warranty & Promise
It is our mission to enable your active lifestyle, regardless of the external conditions you might encounter. By using state of the art materials, fabrics and manufacturing processes we aim to provide the best possible products for your ventures. Should the products deviate from our standards we will have your back covered with our limited Warranty.
Warranty duration & coverage
The Mountain Studio guarantees the products against deviations from the brand’s set material and craftsmanship standards for the practical product lifespan of its intended use. This lifespan isn't indefinite or equivalent to a human's lifetime. Factors like how the product is used, materials' deterioration, and part wear-out affect it. If the garment appears worn-out, it might be time for a replacement. Other factors considered for the practical product lifespan include product type, intended usage and product age.
You should be the initial buyer and possess valid proof of your purchase directly from us, or from an approved The Mountain Studio reseller, to be able to claim this Warrant.
The Warranty does not cover:
- Regular wear and tear
- Damage due to misuse, accidents, or carelessness
- Ignoring care guidelines, including wrong washing methods
- Harm from rips, slashes, burns or punctures
- Normal down/feather migration
- Aesthetic impairments such as minor marks or natural color fade
- Changes or modifications not approved by our service team
Our limited warranty means that we will repair or replace products. If you have a warranty question or a claim, please contact our customer service at email@example.com prior to sending any garment to us.