Returns and claims
30 days return policy
- The item must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- The purchase was done online
- Less than 30 days have passed since the courier delivered the order
Free return freight
If you wish to make a return you can use the original package to re-pack your return item and seal it with the second glue stripe. You can return the package at your nearest DHL service point, click here. In Austria we use UPS for returns, click here for UPS access points. You can track your order using the tracking id given by the service point.
Tax & Duties outside EU
When returning products to us from countries outside EU, you can claim the import tax and duty that you have payed to the carrier according to local rules. Please contact the carrier for the claim.
For now we don't offer exchanges. If you want to exchange an item, the easiest and quickest way is to complete a new order in the shop for the product you wish to have instead. Return the original item, with free freight, to us according to above instructions.