Returns and claims

30-day returns · Simple online process · Dedicated customer support

30-day returns

We want you to feel confident shopping with The Mountain Studio. If something isn't quite right, you can return your online purchase within 30 days of delivery.

  • To be eligible for a return:
  • The item must be unworn, unused and undamaged
  • All original tags must remain attached
  • The original packaging should be included where applicable
  • The product must have been purchased through our online store
  • The return must be registered within 30 days of delivery
  • Register your return or claim here

How to return your order

  • Register your return through our return portal and follow the instructions provided for your market.
  • Whenever possible, we recommend reusing the original shipping packaging. Make sure the parcel is securely sealed before handing it over to the designated carrier or service point.
  • Keep your return receipt and tracking information until your return has been processed.

Return fees

We aim to keep our return process simple and transparent.

For orders returned from Germany, a €5 return fee applies and will be deducted from your refund.

Any applicable return information will also be shown during the return process.

Refunds

Once your return has been received and approved, the refund will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like another size, colour or product, the quickest option is to place a new order and return the original item separately through our return portal.

Claims & Warranty

Our products are designed and developed for long-term use in demanding mountain environments. If you believe a product has a manufacturing or material defect, our customer service team will help assess the issue.

The Mountain Studio warrants its products against defects in materials and workmanship during the product's reasonable functional lifetime, taking into account the type of product, its age and its intended use.

To make a warranty claim, you must be the original purchaser and provide valid proof of purchase from The Mountain Studio or an authorised The Mountain Studio retailer.

If you have a warranty question or would like to make a claim, please contact us at support@the-mountain-studio.com before sending the product to us.

Where a claim is approved, we will determine the appropriate solution, which may include repair or replacement.

The warranty does not cover

  • Normal wear and tear
  • Damage caused by misuse, accidents or negligence
  • Damage resulting from incorrect care or washing
  • Rips, cuts, burns or punctures caused during use
  • Normal down or feather migration
  • Minor cosmetic changes or natural colour fading over time
  • Alterations or modifications not approved by The Mountain Studio

Bundle refunds

From time to time, selected products may be offered as part of a discounted bundle.

If one or more products from a bundle are returned and the remaining order no longer qualifies for the original bundle discount, the refund may be adjusted accordingly.