FAQ
Frequently asket questions about before, during and after purchase
We ship to 207 countries. Please refer to the dropdown menu for the complete list or click the link.
Delivery times
- Sweden 1-2 business days
- European Union, Norway, Switzernland & United Kingdom 1-3 business days
We do not offer this service
In some countries we have retailers that offers our products. Read more under Retailers.
Please use our contact us form and let us know what product you would like to have an inquiry about.
We will get back to you within 1-2 days during weekdays and 2-3 days on weekends.
Once the order is placed, you will receive a confirmation email with all order details and an order number directly to the email address provided during checkout.
Order processing and fulfilment takes approximately 1-2 business days. You will then receive an email confirming shipping and tracking number. Shipping time depends on the shipping speed selected at checkout.
We offer most of the international credit card options and in some countries also some local payment options.
Read more under Payments.
If you change your mind about your purchase once it has arrived to your hands, unopened packages and in almost intact condition, will be refunded within 30 days of purchase date.
Returned items must comply with our Return Policy:
• The item must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• The purchase was done online
• Less than 30 days have passed since the courier delivered the order
You can read more under our Returns and exchanges and use our Return Portal to register your return.
If there was an issue with your order or if it arrived damaged, please use our Return Portal and we will help you right away.
For now we don't offer exchanges. If you want to exchange an item, the easiest and quickest way is to complete a new order in the shop for the product you wish to have instead. Return the original item to us according to the instructions on our Returns and exchanges.
Please use our contact us for additional guidance.
Once your order is placed, no changes can be done.